You have our guarantee of excellent service. We want to hear from you when we do things right. But, we also need to know when we can improve our service.

We care what you think. Please share your comments or concerns
with us. At CHRISTUS St. Frances Cabrini, quality medical care is expected. But it’s our level of commitment to excellent service that sets us apart. So much so that we are the first health system in America to provide a Service Guarantee.

As our patient, that means we will take every opportunity to make your stay more comfortable, more reassuring. We will go to great lengths to care for your special needs. We will be diligent in keeping you more informed about your treatment options and wait times. And if our service fails to meet your expectations, we’ll do everything we can to make it right. You have our guarantee.

Because you expect more.

In keeping with the CHRISTUS Health Mission to extend the healing ministry of Jesus Christ, we guarantee to those we are privileged to serve:

Courteous, prompt and compassionate care.

Concern for your special needs and privacy.

Open, honest communications about your treatment.

In we fail to fulfill this guarantee, we encourage you to express your concerns to Patient Relations, 318-487-1122, ext. 6736.

We will strive to resolve your concerns to your satisfaction and keep you informed of the outcome.